Welcome!
ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
The International Biosafety Training Center at UTMB began with a federal grant in 2006. As pioneers in a new and exacting training field, we recognize the need for safe research using biohazardous materials, including bloodborne pathogens. We understand the vital role of biosafety training in the kind of work that positively impacts lives, but involves some risk to personnel and equipment.
Our biosafety training courses are based on best practices and industry standards for biocontainment and clinical lab environments worldwide. Through tenacity and an exceptional level of biosafety training expertise, we’ve developed a global reputation for providing exceptional advanced training and precise assessment methods.
The breadth and depth of our experience is unmatched in the biosafety training field, including our work with bloodborne pathogens. At the forefront of our training system is the vital outcome of protecting individuals, facilities, product, the environment and the community. It’s all about reducing risk. From research staff to biosafety personnel, facility support to manufacturers, we provide biosafety training that establishes a firm foundation for biosafety.
Sharon Walters
Core Manager
Phone: 409-772-1781
Email: skwalter@utmb.edu
| Hours | Location |
|
8:00 AM – 5:00 PM
|
University of Texas Medical Branch, 301 University Blvd Galveston, TX 77555-1111 |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Sharon Walters |
Sr. Core Manager, Program Coordinator
|
409-772-1781
|
skwalter@utmb.edu
|
|
| James Lombardo |
jjlombar@utmb.edu
|
